You ask, we answer!
Is your question not listed? Please contact our booking centre on +31 (0)493 326 977 or fill in the contact form.
Once you have entered the details of all persons and the payment has been made in full, you have been checked in online. You need to enter a first name, surname, gender and date of birth for each person.
If you come with your own camping equipment, you can check in from 12:00 on the day of arrival. If you rent accommodation at Oostappen Groep, you can check in from 15:00 on the day of arrival.
Check-out is always before 10:00 on the day of departure. Did you know that you can also book until 22:00? If on arrival it turns out that your accommodation/camping place is still available, you can book an extra on site at a very attractive rate.
If you have made more than one reservation with the same data and therefore the same email address, we can link the bookings to your MijnOostappen account. All you have to do is send an email to the Reservations Department with a clear indication of which reservation number you can view and which reservation numbers you cannot. The Reservations Department can now link your reservations, after which you can view them all. Mail to firstname.lastname@example.org or call +31 (0)493 326 977.
On www.mijnoostappen.nl you can fill in all the details. Log in to this site. If you click on the 'reservations' tab, you will see 'change travel group' on the left-hand side. Here you can enter the details of all persons. Once these have been entered in full, you will be checked in online. On arrival at the reception you will receive the car pass, pool tickets and the key to the accommodation.
It is possible to give a preference about the location of the place you booked. In order to guarantee this preference, a preferential booking will be made of your booking. There is a surcharge of €17.50 for this. If you have made a reservation via VakantieVeilingen, the preferential costs are €50. If you would like to stay next to each other, then the preferential surcharge per accommodation/place will be calculated.
Please note: if you have not booked directly with Oostappen Groep but through a tour operator, a preference is not always possible. Inform yourself about this in advance via email@example.com or call +31 (0)493 326 977.
If you have not booked by preference (i.e. you have not paid any preferential costs), your pitch number will only be known definitively upon arrival.
If you have booked directly with Oostappen Groep, this possibility is of course there. For bookings made with other tour operators, we ask you to inquire about the possibilities in advance.
Your car pass will be printed on the spot at the reception. You can then report to the reception upon arrival.
The address of your holiday park can be found on park pages on this website.
You have to bring the reservation confirmation and possibly the proof of payment with you.
This can be booked through the department. You can reach them via firstname.lastname@example.org or by calling +31 (0)493 326 977.
It is not always possible to change the date. If you booked directly via Oostappen, this possibility does exist on the basis of availability. If you have booked through a tour operator, you need to arrange the change of date through them. Have you booked through Vacation Rentals? Then it is not possible to change your reservation in accordance with the conditions. Attention: if the costs are reduced or remain the same, an alteration fee of €18.50 will be charged. Changes can be made via the Reservations Department. You can reach them via email@example.com or by calling +31 (0)493 326 977.
This can also be done via the booking department. Please note: if costs are reduced or remain the same, a change fee of €18.50 will be charged. You can reach them via firstname.lastname@example.org or by calling +31 (0)493 326 977.
It is not possible to deviate from the standard term. We advise you to pay in time to avoid that you will receive a payment reminder and/or a reminder. Your reservation can be automatically cancelled if you have not paid the amount due on time. If you would like to make a payment appointment, please contact the debtors department via email@example.com or 0493 326 963.
If you have not made the payment via iDEAL, it may take longer for the payment to be processed. If you arrive within a few days and the payment has not yet been processed, we recommend that you bring a proof of payment with you on arrival, so that you can still be checked in.
You can follow the complete status of your booking and payment on www.mijnoostappen.nl. Once the amount has been processed, it will be shown in the payment overview.
You can pay with iDEAL under the heading 'payments'. If you do not have iDEAL, you can of course also carry out a bank transaction. NOTE: the processing of these payments takes a few days. So if you pay by bank, you need to keep a close eye on your payment terms.
If you have more than one reservation, you will need to send a separate payment per reservation. Your payment will not be processed correctly if you write down multiple numbers in the description, or only your name, etc. Please always enter one fully correct reservation number.
If you have only made the payment a few days before arrival, it is possible that the payment has not yet been processed on arrival. You may then be asked to make the payment again. We advise you to always bring a proof of payment with you and to check all the details again before you send the payment.
If you have made a booking and you wish to cancel it, you can do so in writing. You can send an email to firstname.lastname@example.org that you wish to cancel. In order to be able to help you as much as possible, we also ask you to mention the reservation number and the reason for cancellation in this e-mail. If you do not have a cancellation fund with Oostappen Groep, the regular cancellation costs will apply. These can be found in the booking conditions.
Yes, there are both pet-free and non-smoking accommodations to book. If you wish to do so, you can request this via the reservation department. You can reach them by sending an e-mail to email@example.com or by calling +31 (0)493 326977.